Refund Policy

What you are purchasing

Color Analysis provides digital color analysis reports. The complete report currently costs $9.90 USD once, before any taxes displayed at checkout. There is no recurring subscription and no physical delivery.

Payment confirmation unlocks the full report in your analysis browser session. Text and images are generated online, and generation times vary. Paid online access lasts 24 hours from payment confirmation. Download the PDF and available images during that period if you want to keep them.

Eligible refunds

We issue refunds for verified cases of:

• Duplicate charges: more than one successful charge for the same purchase, without a separate intended order. The duplicate payment is refunded.
• Non-delivery: a successful payment was taken, but we did not provide access to the purchased report and cannot resolve the delivery problem.
• Serious technical problems: a fault in our service prevents meaningful use of the purchased report or a material paid feature, and we cannot correct it. Describe the affected feature so we can investigate it.

Please contact us promptly after discovering the issue. We will review the payment and delivery records and, where appropriate, first help restore access or resolve the fault. You are not required to repurchase a report to report a delivery failure.

Requests that are not normally eligible

Except where applicable law requires otherwise, we do not offer change-of-mind refunds after a report has been delivered. A different opinion about your season, subjective style preferences, or an expectation that an AI preview will perfectly reproduce your appearance does not by itself qualify as a serious technical problem.

Expiry after the disclosed 24-hour access period, or loss of a delivered session caused only by clearing cookies, changing browsers, or uploading a new photo, does not normally qualify. This does not limit a refund for an underlying service fault or a right available under applicable consumer law.

How to request a refund

Email support@coloranalysis.tools with the subject Refund request. Include your checkout email, order number or receipt, purchase date, charged amount and currency, and a description of the issue. Include any relevant error message or a screenshot with sensitive information removed.

Do not send full card details, security codes, passwords, or another face photo. We may request limited information needed to verify the transaction. See Contact for support instructions.

Review and payment processing

We review requests individually and communicate the outcome by email. Review time depends on the evidence and any investigation needed; we will let you know if more information is required. Once approved, a refund is submitted through the original payment provider to the original payment method. The provider and your bank determine when it appears in your account; we will provide the available processing information with the refund confirmation.

We do not charge a separate refund administration fee. A refund of the report purchase revokes further paid online access. Payment-provider rules, tax treatment, and currency conversion can affect the details shown on your statement.

Cancellation and your statutory rights

You can leave checkout before completing payment. A report purchase is a one-time transaction, so there is no subscription renewal to cancel. For a completed payment, use the refund process above.

This policy does not exclude any mandatory consumer protection, refund, or withdrawal rights that apply to you. If the payment provider identified at checkout offers an additional dispute or refund process, you may also use that process. The Terms of Service apply alongside this policy.